FAQ
Frequently asked questions
Everything you need to know about the Riven Logistics platform. From launching your portal to managing seats and billing.
General
Under 5 minutes for the Free plan. Sign up, configure your company name and domain, and your branded portal is live. Carrier credentials (WWEX) and ERP connection can be added during setup or later.
Billing
How does per-seat billing work?
Each plan includes a set number of staff seats in the base price. If you add more staff seats beyond the included amount, you are charged the per-seat rate for each additional seat. Guest seats (carriers, shippers, vendors) are always free and do not count toward your seat total. Your monthly bill is simply base price plus additional seats multiplied by the per-seat rate.
What happens when I upgrade my tier?
When you upgrade to a higher tier, the change takes effect immediately. You are charged a prorated amount for the remainder of the current billing cycle based on the price difference between your old and new plan. Your included seat count, guest capacity, and feature access all update instantly — no downtime, no migration. Your data and configuration carry over automatically.
Can I cancel anytime? Are there cancellation fees?
Yes. All plans are month-to-month with no long-term contract required. You can cancel anytime from your account settings. There are no cancellation fees on self-serve tiers. The Platform tier offers annual contracts with dedicated infrastructure, and early termination terms are outlined in your enterprise agreement.
Do you offer refunds?
We offer a 60-day free trial on all self-serve paid tiers (Solo, Starter, Growth, and Pro), so you can try before you pay. If you are on a paid plan and are not satisfied, contact us within 14 days of your first paid billing cycle for a full refund. After the 14-day window, charges are non-refundable but you can cancel to avoid future charges.
How does proration work when I add or remove seats mid-cycle?
When you add a staff seat mid-billing-cycle, you are charged a prorated amount for that seat for the remaining days in the cycle. When you remove a seat, you receive a prorated credit toward your next billing cycle. This ensures you only pay for seats you actually use, calculated daily. Guest seat changes are always free.
What payment methods do you accept?
We accept all major credit cards and ACH bank transfers via Stripe. Enterprise customers on the Platform tier can arrange invoicing and wire transfer. All charges appear on your statement as Riven. You can update your payment method or download invoices anytime from your billing settings.
Still have questions?
Our team is ready to help. Reach out and we will get you answers fast.