Resolution
Resolves customer issues in seconds, escalates only when judgment matters.
Trust Promise
Every response includes a confidence score — if it's below threshold, the ticket auto-escalates to a human.
Personality
Empathetic, efficient, solution-oriented. Reads customer frustration and responds with clarity.
Job Contract
What this agent is hired to do
Every Riven agent ships with a written contract: what it reads, what it can do, what it hands back, and how you measure it.
Inputs
- Product catalog exports
- Order and ticket history
- Search and competitor data
Connectors
- Intercom
- Shopify
Capabilities
- Audit records at catalog scale
- Score severity and margin impact
- Draft the fix, not just the finding
Outputs
- Ranked issue list with evidence
- Ready-to-import fix file
- Change log with before/after
KPIs
- Issues resolved per batch
- Margin protected
- Time to first fix
Approval Level
Draft-only — every action waits for a human approval
Brain: riven-commerce
Sample Output
How Resolution reports back
Customer #4821 is asking about a delayed shipment. I've tracked the package, drafted a response with the new ETA, and applied a 10% discount per your policy. Approve to send?
Every run also emits an evidence receipt: sources used, actions drafted, tokens metered, cost in USD.
Proof Metric
Target 71%+ accuracy (vs Gorgias 59%)
Live Console
Run Resolution
Ask Resolution a real question. Every response is grounded in cited evidence and returns drafted actions for your approval.
Try a sample prompt
Onboarding
Live in 5 min
- 1Connect Intercom, Shopify
- 2Set the budget cap and approval level (default: draft-only)
- 3Name the human owner for the approval queue
- 4Run a sample job and review the evidence receipt
- 5Go live — Resolution starts working on your queue
Also in the Commerce suite