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Riven Commerce vs. Shopify, Salesforce Commerce Cloud
AI-run storefronts, a PIM/catalog at ~50k products, and order flows under a Propose-Approve-Act-Audit rail. Transparent per-token pricing, no third-party transaction fee, and a self-hosted single-tenant option.
Live — generally available as part of Riven Business (pricing verified July 2026)How Riven Commerce compares
Side-by-side across price, capabilities, and limits. Riven figures are verified live figures.
| Riven | Shopify | Salesforce Commerce Cloud | |
|---|---|---|---|
| List pricing | Business $25/seat/mo monthly ($20.83/seat/mo billed annually), no seat minimum | Basic $39/mo; Grow $105/mo; Advanced $399/mo; Plus from $2,300/mo | No pricing published; editions listed with no dollar amounts |
| Transaction / usage fees | No third-party transaction fee; API at $3.00 per 1M tokens | Third-party fees 2% Basic, 1% Grow, 0.6% Advanced, 0.2% Plus; Agentic card rates from 2.9% + 30c | Not published |
| AI capabilities | AI operators run storefronts, catalog/PIM (~50k products) and order flows under Propose-Approve-Act-Audit | Sidekick on all plans — creates customers/companies, writes ShopifyQL, slash-commands; capped token allowance per tier | Agentforce Commerce; AI-native search claiming 13% conversion lift; 1-to-1 personalization |
| Catalog scale | ~50k products in PIM/catalog | No product-count limit stated on pricing page | B2C Premium: 100 sites, 3,500 price books; B2B Growth: 6 storefronts |
| Governance / approval for AI actions | Propose-Approve-Act-Audit applies to every operator action by default | No approval gate documented for Sidekick | Agentforce per-action confirmation applies |
| Self-host / single-tenant / BYO-infra | Self-hosted, single-tenant — your infrastructure or ours | Not offered; delivered as hosted SaaS | Not offered as a published option |
| AI usage metering | Computer credits per seat tier; API PAYG $3.00 per 1M tokens, no per-tool surcharge | Plan fee + transaction % + capped token allowance per tier; Agentic is pure success-fee | Not published |
Shopify
Hosted SaaS commerce with Sidekick AI assistant on all plans and an Agentic plan for selling in AI channels.
Basic $39/mo; Grow $105/mo; Advanced $399/mo; Plus from $2,300/mo
SourceSalesforce Commerce Cloud
Enterprise commerce with B2C Premium and B2B Growth editions; AI inherits Agentforce mechanics.
No pricing published; editions listed with no dollar amounts
SourceWhere Riven Commerce is different
The capabilities that shape the comparison above.
Transparent token pricing vs capped allowance
Shopify caps AI tokens per plan ("millions of tokens" per tier). Riven exposes an explicit $3.00 per 1M token PAYG rate with no opaque allowance.
Salesforce Commerce Cloud publishes no price
Its pricing page lists editions with no dollar amounts, percentages or pricing metric. "Request a quote" is an accurate, sourced characterisation.
No third-party transaction fees
Shopify charges 2% down to 0.2% by tier on third-party transactions. A self-hosted or BYO-payments storefront avoids that line item entirely.
Approval governance is a documented gap in Shopify's AI
Sidekick's documented behaviour is to act on description without a stated confirmation step. Phrase as "no approval gate is documented," not "Shopify never asks."
Self-hosting / single-tenant
A clean differentiator against both Shopify (hosted SaaS) and Salesforce Commerce Cloud (no published self-host option).
Honest notes
Where Riven is weaker or unproven, stated plainly.
- Do not say Shopify's AI is only text generation — Sidekick creates customers and companies and writes ShopifyQL queries.
- Do not cite "Shopify Magic" as a current product name on the pricing page; it is absent there. Reference Sidekick.
- Do not invent a Commerce Cloud GMV percentage or per-order fee. No pricing metric was confirmable on Salesforce-owned pages this session.
- Do not claim Shopify has no agentic commerce channel — the $0/mo Agentic plan for selling in AI channels exists.
- Do not compare Riven's ~50k-product catalog against a Shopify product limit; no such limit was published on the fetched page.
- Riven is weaker on commerce ecosystem maturity, app marketplace size and payment-provider reach. Shopify and Salesforce ship deep payments, fulfilment and channel integrations Riven does not match today.
Questions
Is Riven Commerce live?
Yes. Riven Commerce is live as part of Riven Business, with AI-run storefronts, a PIM/catalog at ~50k products, and order flows generally available.
Does Riven charge transaction fees?
No third-party transaction fee. The API is $3.00 per 1M tokens with no per-tool surcharge. Shopify charges 2% down to 0.2% by tier; Commerce Cloud publishes no fee structure.
Can I self-host my storefront?
Yes. Riven offers a self-hosted, single-tenant option — your infrastructure or ours. Shopify is delivered as hosted SaaS; Salesforce Commerce Cloud does not publish a self-host option.
How does Riven's catalog scale compare?
Riven's PIM/catalog handles ~50k products. Shopify publishes no product-count limit on its pricing page. Salesforce Commerce Cloud B2C Premium caps at 100 sites and 3,500 price books; B2B Growth at 6 storefronts.
Sources
Every claim on this page is backed by a primary source.
Ready to start?
AI-run storefronts, a PIM/catalog at ~50k products, and order flows under a Propose-Approve-Act-Audit rail. Transparent per-token pricing, no third-party transaction fee, and a self-hosted single-tenant option.